Privacy Policy

At Dhanakuti, your privacy and security are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform to invest in digital gold. By accessing and using Dhanakuti's services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

To provide you with the best possible service, we collect the following types of information:

• Personal Identification Information: When you register on our platform or engage in transactions, we may collect details such as your name, email address, phone number, date of birth, address, and payment information.

• Transaction Information: We collect details related to the gold investments you make, including purchase history, gold quantity, transaction dates, and payment methods.

• Usage Information: We collect data on how you interact with our platform, including your IP address, browser type, device information, and usage patterns. This helps us improve the performance of our services.

• Location Information: With your consent, we may collect your location data to provide personalized services or ensure compliance with applicable laws.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To process your gold investments, manage your account, and deliver the products and services you request, including digital gold purchases, physical gold delivery, and portfolio management.

• Customer Support: To respond to your inquiries, offer support, and address any concerns or issues you may have with our platform.

• Improving Our Services: To enhance and optimize the user experience on our platform, analyze trends, and fix any issues that may arise.

• Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or information about new features, offers, and services. You can opt-out of these communications at any time.

• Legal Compliance: To comply with relevant laws, regulations, and legal obligations, including preventing fraud, and responding to lawful requests from government authorities.

3. How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

• Data Encryption: We use SSL (Secure Socket Layer) encryption to secure the transmission of sensitive data, including payment information.

• Secure Servers: All user data is stored on secure servers with strict access controls.

• Payment Security: Payments are processed through trusted third-party payment gateways, which comply with industry standards for secure payment transactions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us deliver our services, such as payment processors, delivery partners, and cloud hosting providers. These service providers are bound by strict confidentiality agreements and are only permitted to use your information for the purposes of providing services to Dhanakuti.

• Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process (e.g., in response to a court order or government inquiry).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the terms of this Privacy Policy.
  

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access, correct, or update your personal information at any time through your account settings on our platform.

• Data Deletion: You have the right to request the deletion of your personal information. Please note that certain information may be retained for legal or operational purposes, such as transaction records and compliance with regulations.

• Marketing Communications: You can opt out of receiving promotional emails or newsletters from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

Cookie Preferences: You can manage cookie settings in your browser to control the tracking and data collection on our platform. Please refer to our Cookie Policy for more details.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device to collect information about your usage patterns and preferences.

Types of Cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and allow you to navigate and use the services.
• Performance Cookies: These cookies help us understand how you interact with our website, allowing us to improve functionality and performance.
• Targeting/Advertising Cookies: These cookies are used to deliver personalized advertisements or track your browsing activities across different websites.

You can manage cookie preferences through your browser settings. However, please note that disabling cookies may impact the functionality of some features on our platform.

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that these third-party websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are intended for users aged 18 years and older. We do not knowingly collect personal data from children under the age of 18. If you believe we have collected such information in mistake, please let us know and we will erase it.