Shipping and Delivery

At Dhanakuti, we are committed to ensuring that your gold purchases reach you in a timely, safe, and secure manner. This Shipping and Delivery Policy outlines the process and guidelines for receiving your orders on our platform.

4. Shipping Charges 

• Domestic Orders: Standard shipping charges are included for most domestic orders, but additional charges may apply based on location, delivery method, and the size of the order.
• International Orders: For international orders, shipping charges will be calculated at checkout, and customers will be informed of the shipping costs before finalizing the purchase.

Please note that any customs duties, taxes, or import fees for international deliveries are the responsibility of the customer and will be charged upon arrival at the destination country.

5. Delivery Timeframe 

• Domestic Deliveries: Delivery time varies based on the shipping method and your location. Typically, delivery will take 5-7 business days for most domestic orders. Remote locations may require additional time.
• International Deliveries: International deliveries may take 7-15 business days, depending on the destination country and the shipping method selected. Customs clearance may also cause delays.

You will receive an email with tracking information once your order has been shipped.

6. Tracking Your Order 

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment. You can monitor the status of your delivery on the courier service's website.

In case of any delivery issues, such as delays or missing packages, please contact our customer support team, and we will assist you in resolving the issue.

7. Delivery to Incorrect Address 

Please ensure that the shipping address provided is accurate and complete. Dhanakuti is not responsible for delayed or failed deliveries due to incorrect address details provided by the customer. If there is an error in the address, please contact our support team immediately to make necessary corrections.

8. Unsuccessful Delivery Attempts

If the delivery courier is unable to deliver your package due to an incorrect address or your absence, the courier will usually make a second attempt to deliver the package. After two unsuccessful attempts, the package will be returned to us. In such cases, you may be charged for reshipping the package.

9. Damaged or Defective Goods

In the rare event that your order arrives damaged or defective, please notify us immediately by contacting our customer support team at support@dhanakuti.com or by calling +91 - 99439 09888. We will investigate the issue and arrange for either a replacement or a refund based on the circumstances.

Please provide photographic evidence of the damage along with your order details to expedite the resolution process.

10. Lost or Stolen Packages

While we make every effort to ensure the safe delivery of your order, we are not responsible for lost or stolen packages once the order has been delivered to the correct address. If you believe your package has been lost or stolen, please contact the courier service directly with the tracking number for further assistance.

11. Returns and Exchanges

Please refer to our Return and Exchange Policy for details on how to handle returns or exchanges for physical gold orders.

12. Contact Us

For any questions or concerns regarding shipping and delivery, feel free to reach out to our customer support team:

• Email: support@dhanakuti.com
• Phone: +91 - 99439 09888
• Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
  
  

By purchasing through Dhanakuti, you agree to abide by the terms of this Shipping and Delivery Policy. We strive to provide a smooth and hassle-free shopping experience, and we are always here to assist you with any delivery-related concerns.